5 Tips for Working With the IT Helpdesk
Rebel’s Guide to PM
OCTOBER 8, 2021
We’ll go through 5 tips for working effectively with the support teams while you are mid-project. So who are we talking about?
Technical Support Related Topics 
Business Process Improvement: Steps & Methodologies
ProjectManager.com
OCTOBER 14, 2024
Supporting: This includes those processes that support other processes such as accounting, recruitment, technical support, etc. Management: This includes such processes as corporate governance , budget and employee oversight.
Process 
410
410 Join 100,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Webinars
Breaking Ground on Better Payment Processes: Strategies for Construction Pros
The 2nd Generation of Innovation Management: A Survival Guide
Trending Sources
Field Service Management: Key Areas, Challenges & Tools
ProjectManager.com
JULY 11, 2024
This can include installation, maintenance and troubleshooting complex technical systems, offering technical support and recommendations to optimize system performance.
Transportation 326
326 
What Is ProjectLibre? Pros, Cons & Alternatives
ProjectManager.com
OCTOBER 1, 2024
Pros Cost-effective for individuals, small businesses and organizations with limited budgets Cross-platform compatibility works with Windows, Mac and Linux systems Gantt chart with dependencies, critical path and baseline Detailed task and resource management tools for creating, assigning and tracking tasks, managing and allocating resources Compatible (..)
Software Review 361
361 
Site Engineer Job Description (Free Copy & Paste Example)
ProjectManager.com
OCTOBER 11, 2023
This position on the construction job site is similar to the construction manager as both are managing the construction project packages, supervising staff and providing technical support.
Engineering 374
374 
What Is IT Management? Why Is IT Important for Businesses?
ProjectManager.com
AUGUST 2, 2023
IT managers are also responsible for managing user accounts and permissions, providing technical support, planning the IT budget and negotiating with vendors. They must maintain the hardware and software, making sure it’s updated when needed.
Infrastructure 334
334 
Change Control Board: Roles, Responsibilities & Processes
ProjectManager.com
JUNE 1, 2022
Customer Service/Technical Support/Help Desk Agents. Not only are they suggesting the change, but they will be the ones to implement, monitor, and respond to any change-related issues. These teams can be software developers, testers, quality assurance offices, marketing teams, etc.
Controlling 299
299 
7 Steps for Effective Problem Management in IT
ProjectManager.com
MARCH 30, 2020
The problem solving team can be an internal technical support team, or a group of external suppliers or vendors. There is a problem manager, who is the owner of the problem management process and is a liaison for all team members, manages the known error database, closes problems and coordinates review.
Technical Review 296
296 
Knowledge Management (Part 4): How to Implement and Use Knowledge Management Systems Correctly
Inloox
APRIL 20, 2020
In the latter case, technical support tools such as internal e-mails, employee chat rooms or an intranet can help you. Create all the necessary organizational and cultural conditions to promote the distribution of knowledge within the company.
Jira Anti-Patterns and How to Overcome Them
Scrum.org
APRIL 17, 2023
Emphasize collaboration : Encourage a collaborative mindset within the team, promoting shared ownership of tasks and issues, although Jira does not technically support co-ownership. Adopt a team agreement : Develop an agreement for using Jira effectively and consistently within the team.
ChatGPT 228
228 
Introducing Ganttic’s Help Hub: Your Gateway to Real-time Support
Ganttic
JANUARY 18, 2024
We understand that different users have different needs, and that’s why our live support demos are designed to cater to a variety of scenarios. Whether you have quick questions, are onboarding your team, need technical support, or require assistance with CSV uploads, we have specialized demos to address your specific requirements.
The Truth Behind Multitasking: 6 Ways to Get More Done
LiquidPlanner
JANUARY 25, 2023
For some roles, such as technical support or any type of on-call position, a customer inquiry or request for help requires immediate attention. You might be surprised at how well this works and how easy it is to do. Avoid taking on “urgent requests” if you can It can be unrealistic for some people to refuse urgent requests.
Energy 148
148 
What Makes A Good Product Owner?
Scrum.org
NOVEMBER 24, 2021
Customer Relationship Manager : Supporting stakeholders in their use of a product. This includes training, technical support, and preparation for new releases. Intermediary : Acting as an interface between management and the team and the process of disseminating domain knowledge.
2014 233
233 
Choosing a Project Management Tool: Epicflow vs. Project Online by Microsoft
Epicflow Blog
SEPTEMBER 22, 2021
– technical support, . The approach to getting started involves: – envisioning & planning workshops, – training for key users to understand the full capabilities of the system, – technical support where needed. Epicflow support team provides assistance by phone, email and in the live chat.
Work From Home: Pitfalls and Tips for Working Remotely in 2022
nTask
FEBRUARY 24, 2022
Lack of Technical Support. You may have to phone technical support if you’re having issues with your computer phone or software. This is when you’ll need to set clear boundaries and be disciplined so that you can minimize distractions and interruptions while doing remote work. Loneliness.
2022 78
78 
12 Factors To Consider When Managing A Hybrid Workforce
NimbleWork
JANUARY 4, 2024
Provide Adequate Technical Support For Remote Work Setups For remote employees to perform optimally, ensuring they have the right technical support is crucial. These measures ensure that whether working from the facility or remotely, the healthcare organization maintains the highest level of data security.
Top 5 Skype Alternatives for Video Conferencing & VoIP
TrustRadius Project Management
MAY 1, 2020
Users also say that they appreciate that Zoom can be used across their organizations in many different ways, including product demos, technical support, and conference calls. TeamViewer is a great fit for technical support or IT teams who assist remote workforces. Best Use Case.
Software Review 116
116 
The Ultimate Guide To Enterprise Project Management
Proofhub
MAY 11, 2021
Strong Technical Support for Inter-related Projects If you observe carefully, all the projects that you pick as an enterprise are somehow related to each other in one regard or the other. A project management tool offers that technical support that you require to detangle the projects that are interrelated.
Business Process Improvement: What it is and How to Implement it
nTask
OCTOBER 29, 2020
Supporting Business Processes : serve the basic business. These include for example human resource management , accounting, and technical support to name a few. Operating Business Processes : provide the main business of a company and make up the central income stream.
Process 133
133 
How to Choose the Right SaaS Product: Project Management Tool Selection Guide (Part 1)
Epicflow Blog
JULY 14, 2020
This criterion is based on the interface friendliness, the availability of technical support, a mobile app, and user guidelines. . Technical Support. They will happen regardless of the solution you choose, so be ready to select the service where support is delivered at a high level. .
Product Portfolio Management: What It Is and Why It Matters for Business Leaders
Epicflow Blog
JUNE 17, 2022
Usability: interface, technical support, and availability of a mobile app; Architecture: security and integration opportunities; Vendor reputation and feedback; Cost and terms of use.
Project Manager Interview: Dmitriy Nizhebetskiy
Project Bliss
MAY 22, 2018
For about 9 months I was technical support writing emails to users. While working in the tech support department, I saw that the email they sent to the users had to go through a time-consuming vetting process that cost a lot of money. My school friend said that I could get a job at the software company where she worked.
Certification 149
149 
Top 10 Reasons to NOT Implement SaaS Project Management Software
WorkOtter
MARCH 16, 2022
No dedicated technical support needed on-site. Software service is web-based and supported remotely as part of the low user cost. No servers to purchase and setup eliminates IT project management servers, software management, procurement, setup, maintenance, and energy costs.
ProofHub Awarded As One Of The Pioneer Team Collaboration Tools In 2021 By BestApp
Proofhub
JULY 14, 2021
Be it in the terms of user experience, functionality, pricing, technical support, new updates, or features, we want to make sure that our consumers get more bang for buck than any other tool can provide. Sandeep Kashyap, The Founder, and CEO of ProofHub , says, “At ProofHub, we always want to offer the very best to our loyal consumers.
2021 78
78 
Agile Product Development: Agile Methodology Explained
Epicflow Blog
NOVEMBER 24, 2021
Finally, the developed piece of software can be deployed by users, and corresponding technical support is provided. . This phase involves the testing of the delivered piece of software by QA engineers, creating corresponding documentation, and fixing bugs before releasing this deliverable to customers. . Delivery. . Feedback. .
12 Project Management Software Considerations for your Business
EasyProjects
SEPTEMBER 29, 2020
This is why after-sales is essential, especially if no one in the team is equipped with the technical know-how to fix even minor problems. Beforehand, you should be able to ask if the provider offers any type of technical support, and if they provide multiple-channel or single-channel support.
Software 85
85 
Resource Management with AI: A Strategic Imperative for Project Success
PM That Works
APRIL 26, 2024
This capability allows for proactive adjustments in resource deployment, such as in the rollout of new technology platforms, where AI anticipates the need for additional technical support, facilitating smooth transitions and minimizing disruptions.
Project management tools comparison: 6 top providers
Inloox
JULY 10, 2024
Support InLoox offers all users free technical support by email and telephone in German and English. Users can also submit tickets via the support portal. They can also take advantage of the online help , video tutorials and regular free webinars.
2012 130
130 
Get to Know Us Better: Frequently Asked Questions about Epicflow
Epicflow Blog
MAY 25, 2021
For more information on technical support, follow this link : [link]. In the mobile application, users can see only the tasks assigned to them specifically and upload the information about the remaining/total hours which will be synchronized on the spot with Epicflow and MS Project. Miscellaneous.
Challenges With Implementing Artificial Intelligence in Project Management
International Institute for Learning
APRIL 5, 2023
There are two types of support needed for project management AI systems: technical support and project management continuous improvement knowledge extracted from the capturing of project best practices. There may be a separate functional unit, perhaps as part of the IT organization, responsible for technical support.
Project Risk Management Quiz: Test Your Knowledge
PM Basics
JANUARY 20, 2023
Hire a technical support team to quickly fix the equipment if needed. Several tasks that require this equipment are on a critical path. What's the BEST action you can do to improve project's chances for success? Buy insurance to cover the costs of repairs. Find a good expert to operate the equipment. There's nothing you can do.
5 Free Video Conferencing Tools for Your Small Business
TrustRadius Project Management
JUNE 24, 2020
As businesses grow, they also have the option of upgrading their Microsoft Teams plan to include technical support and additional Microsoft software. per month per user and includes administration features and technical support. The Microsoft Business Basic Plan is priced at $5.00
5 Simple Ways Scrum Project Management Software Can Drastically Reduce Your Business Costs
Axosoft
SEPTEMBER 22, 2016
And if you really do need technical support, it comes included with your purchase of Scrum project management software like Axosoft—someone will be available by live chat or phone, so you can do some troubleshooting and get back to work right away.
The Importance of Digital Accessibility in Virtual Interviews
Teamweek
MAY 13, 2024
Offer technical support By proactively creating an environment that encourages candidates to seek help with any technical difficulties, you’re not only easing their stress but also ensuring that technology doesn’t become a barrier to showcasing their true potential.
10 Best Bitrix24 Alternatives To Use In 2021
nTask
MARCH 30, 2021
Lack of technical support. Inefficient customer support. Before we get to the list, let us take a look at why you need to switch to a Bitrix alternative. 6 Reasons To Switch To Bitrix24 Alternatives: Here are some of the reasons why you should switch to software like Bitrix24. The user interface anything but friendly.
2021 78
78 
Women in Project Management: Koviljka Lukic
Rebel’s Guide to PM
SEPTEMBER 24, 2018
What got me interested in project management is the experience of work involving a variety of stakeholders – I did not have only the customer to think about but also the sub-suppliers, installers, end users, contractors, technical support from the central office, the purchasing department, factories across the globe, etc.
PMI 190
190 
Epicflow 2020 Updates: What’s New in Project Management Software, Team, and Work Arrangements?
Epicflow Blog
JANUARY 6, 2021
1 Technical Support Engineer. Strong knowledge and experience with JavaScript, HTML5/CSS3. Strong knowledge and experience with Angular 2+. Good communication skills. Upper-intermediate level of English . Requirements: WindowsLinux installation. Understanding of Deployment Process flow and SDLC.
2020 95
95 
Practical Simplification in Agile
Leading Agile
JANUARY 28, 2019
If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technical support. Software testers. Software developers/maintainers.
Agile 108
108 
How to Start a Career in Project Management: Answers to FAQ
Epicflow Blog
OCTOBER 20, 2020
The core features of any project management software are the ability to . show and analyze real-time data (Pipeline, Kanban boards, etc.), prioritize tasks automatically, allocate resources and make automatic changes if necessary, plan project milestones and due dates, make reports automatically, provide project team communication. .
Mobile Device Policy
Alan Parker Blog
AUGUST 4, 2024
IT Department : IT personnel responsible for implementing and maintaining the mobile device management (MDM) system, ensuring compliance with the policy, and providing technical support. Management : Executives and managers who oversee the use of mobile devices within their teams and ensure adherence to the policy.
Top 10 Jira Alternatives for Seamless Project Management
ProProfs Project Management
MARCH 4, 2021
But now, Jira has developed into a powerful project management tool with integrations and a kanban board, making it easier for technical support and development teams to get work done faster. Initially, Jira was designed as an issue and bug tracker. Why Look for a Jira Alternative?
7 Unlucky Mistakes Young Entrepreneurs Make in a New Business
Proofhub
SEPTEMBER 4, 2018
Author Bio:- Robin is a Technical Support Executive. Young entrepreneurs should listen to the advice of experts and put in the hard work it takes to truly make their ambitious idea become a stable success. He is an expert in knowledge management and various Knowledge base tools. In his free time, Robin enjoys cycling and sky diving.
The Hidden Cost of Open-Source Project Management Software
Wrike
OCTOBER 4, 2021
Open-source project management tools demand your attention as they do not belong to any one vendor or company that provides dedicated customer service and technical support to users. Before you integrate open-source software into your business, take a moment to consider the following: Do you have strong technical support on demand?
Managers need to motivate remote workers
Binfire
JANUARY 16, 2017
At Binfire, when we hire developers or customer support technicians, we no longer require them to work from our offices. The result has been fantastic and we can say with pride that we have the best developers and technical support engineers from around the globe working for us.
Let's personalize your content