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If we sell a software product, or we sell a service that is supported by software systems behind the scenes, we have “internal” customers as well as the “external” one, such as: Operations. Technicalsupport. Software testers. Software developers/maintainers. It depends on business needs.
Slack grew into a giant in the enterprise SaaS space not just because the product is excellent at what it does, but because the extended experience (the marketing emails, the technicalsupport, and all of the moving pieces around the product ) is excellent too. Quality AND Quality of Life. We think that’s not too much to ask!
Lean Tools. Lean tools comprise three specialized techniques that are best suited to remove 8 types of process waste – defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and extra-processing. Value Stream Mapping is the second of the lean tools, mostly used by manufacturing companies.
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