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Service Design: Process, Tools and Techniques

ProjectManager.com

This requires first understanding what service design is and how the process works. It’s a collaborative process that aims to improve and innovate service offerings by understanding customers’ needs, expectations and pain points and aligning them with the capabilities and goals of the organization providing the service.

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Embracing Positive Risk: A Path to Innovation

Scrum.org

Project managers will cite the PMBOK’s Risk Management process as a core part of their discipline. By overemphasizing downside risk, we can inadvertently create environments that stifle innovation and creativity. We might prioritize rigid processes over flexibility or discourage experimentation.

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Balancing Operational Excellence with Innovation

Scrum.org

How many people struggle with juggling Business as usual (BAU) operations as well as delivering products to customers and well as investing in innovation? I have found that using metrics such as Innovation index are a good way to see the balance in an organization between operational excellence and innovation.

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How to Make a Service Blueprint (Example & Template Included)

ProjectManager.com

Businesses need to plan and organize their resources to improve both the employees’ and customers’ experiences, a process called service design. A service blueprint is a mapping tool used in that process. It’s a flexible, focused look at an organization’s service processes that includes the customer’s perspective.

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Design Hacks for Non-Designers: Ask Expert Laura Klein

Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups

Laura—principal of Users Know and author of Build Better Products and UX for Lean Startups—has over 20 years of experience helping companies innovate responsibly and improve their product development processes. Join UX designer and product management expert Laura Klein for a no-holds-barred Ask Me Anything session on UX design.

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Pilot Project: Meaning, Benefits and Example

ProjectManager.com

A pilot project is a small-scale, preliminary study or test run of a new concept, process, product or service before full-scale implementation. Whether used to test a new software system, launch new infrastructure or develop a new process before full adoption, it still requires project management software to reap all those benefits.

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7 Creativity hacks to try with your team

Rebel’s Guide to PM

Creativity is the cornerstone of innovation. Getting innovative solutions often means empowering your team to be more creative. The problems start if you don't go into a brainstorming session with the objective of being deliberately intentional about innovative thinking. That's stifling for your culture of innovation.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

Understanding these trends is not only essential to staying ahead of the curve, but critical for those striving to remain competitive and innovative in an increasingly data-driven world. Our esteemed speakers will discuss the emerging trends shaping the future of product management and business intelligence.

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How to Optimize the Developer Experience for Monumental Impact

Speaker: Anne Steiner and David Laribee

As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process.

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Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. Innovation and Leadership go hand in hand. Join this webinar to learn how to: Turn a stagnant culture into an attention culture with highly collaborative team dynamics.

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The Innovative PM: Cultivating Creativity in the Evolving Hybrid Workspace

Speaker: Rachel Rai Henry, Founder of the Creative Flow School

As the workforce environment shifts, PMs will be asked to reimagine the ways in which people, processes, platforms, and policy interact. We’ll explore: The intersection of creativity and technology in hybrid workspace innovation. Creativity is the most desired soft skill in today's workforce. But what is its role in Project Management?

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Innovating and Driving Agility with Tech: No-Code Development

Speaker: Gautam Nimmagadda, CEO, Quixy

A roadmap to business excellence by understanding the importance of harnessing data, and automating processes. How to recognize emerging trends in tech today and leverage them to stay agile for a holistic business strategy. Keys to achieve the level of growth, cost optimization, and agility you want for your business.

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The Ultimate Guide To Data-Driven Construction: Optimize Projects, Reduce Risks, & Boost Innovation

Speaker: Donna Laquidara-Carr, PhD, LEED AP, Industry Insights Research Director at Dodge Construction Network

As an attendee, you will: Discover how construction professionals have deployed digital technologies to manage the risks created by skilled worker shortages, supply chain issues, and other critical challenges 🌐 Gain insight from experts who have successfully created digital workflows and have seen process and business benefits emerge from their (..)

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Business Agile: A Roadmap for Transforming Your Management & Adapting to the VUCA Environment

Speaker: Peter Taylor, Speaker/Author, The Lazy Project Manager

Business agile is an approach that gives the right business flexibility and fast decision-making in a volatile environment, providing a great capacity for innovation, adaptation and change. All the steps involved in the change process to be successfully agile. How can conventional organizations succeed in this transformation?

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Tools and AI Gadgets 🤖 Overview of essential AI tools and practical implementation tips.