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How to Make a Service Blueprint (Example & Template Included)

ProjectManager.com

Like a customer journey map, the service blueprint shares similar information gathered by customer research and aggregated findings into sample scenarios, but the service blueprint has a wider scope. Service management is a customer-focused approach to the delivery of information technology.

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7 Creativity hacks to try with your team

Rebel’s Guide to PM

Creativity is the cornerstone of innovation. Getting innovative solutions often means empowering your team to be more creative. The problems start if you don't go into a brainstorming session with the objective of being deliberately intentional about innovative thinking. And build in lots of informal communication.

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Service Design: Process, Tools and Techniques

ProjectManager.com

It’s a collaborative process that aims to improve and innovate service offerings by understanding customers’ needs, expectations and pain points and aligning them with the capabilities and goals of the organization providing the service. ProjectManagers Gantt charts plan, assign and track service design activities.

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How to Manage a Cross-Functional Team: Tools and Strategies

ProjectManager.com

Usually, a cross-functional team is created to spark innovation, break bureaucratic boundaries and reduce production cycle times by granting a more collaborative environment. This creative approach can lead to innovation, which can be a substantial market advantage over the competition. What Is a Cross Functional Team?

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.

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7 Ways Project Manager Roles Are Changing

ProjectManager.com

Develop business acumen Understand markets Know industry trends Build stakeholder relationships Be clear on company logistics Stay informed on marketing campaigns Grasp business model Basically, you need to stay nimble on the job and always keep learning. Well, follow these seven tips and you’ll have a leg up. Isn’t that always the case?

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How to Track Project Progress: Tools & Best Practices

ProjectManager.com

This high-level information helps project teams and stakeholders understand at a glance the current state of the project. Ideally, these will be concise so that team members can gather important information about the project at a glance. This is information that resource utilization can provide.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.