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How to Make a Service Blueprint (Example & Template Included)

ProjectManager.com

Service management is a customer-focused approach to the delivery of information technology. This improves customer satisfaction and allows for innovation. It includes the customer journey, including interaction duration, physical/digital evidence, pain points, frontstage actions, backstage actions and support processes.

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How to Create a Powerful PMO Mission Statement

Rebel’s Guide to PM

Delivering innovative products on time, on budget. State of Maine Office of Information Technology. Finally, here’s an example from the University of Mary Washington Information Technology department. Innovation. What do you want to achieve as a PMO? What difference do you want to make to the organization?

PMO 398
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An Introduction to Supply Chain Management (SCM)

ProjectManager.com

It is made up of bits and pieces of industrial engineering, systems engineering, logistics management , operations management, procurement , information technology and marketing. Paces with Technology. Advances in information technology and the increasing use of outsourcing has also added to the expansion of the supply chain.

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Six Sigma: A Simple Guide for Project Managers

ProjectManager.com

For one, it doesn’t incorporate information technology. It also doesn’t fit well with work that is oriented towards finding innovative new methods and processes. For him, only the terms have changed, but the basic approach to quality improvement remains the same.

Lean 417
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Inside Stories Episode 5: Roy Schilling on Successful Agile Transformations, and Pitfalls to Avoid

The IIL Blog

A must-listen for those interested in modernizing project management practices and embracing innovation! Dr. Leon Herszon Leon Herszon , Civil Engineer, Msc, PMP, is finishing his PhD studies and started his career at Shell managing HSE (Health, Safety, and Environment), Information Technology and strategic projects.

Agile 78
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The Use of AI in Education and Corporate TrainingBy Dr. Andre Barcaui, Ph.D. and Dr. Leon Herszon, Ph.D.

International Institute for Learning

Artificial intelligence (AI) is fundamentally transforming the landscape of education and corporate training, by offering innovative methodologies, advanced tools, and opportunities for personalized and scalable learning. Abstract This white paper is originally published in PM World Journal (ISSN: 2330-4480), Vol. XIV, Issue III March 2025.

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Inside Stories Episode 2: Al Zeitoun’s insights on Organizational Strategy and Innovation

The IIL Blog

Explore insights on organizational strategy, innovation, Artificial Intelligence, and effective program management in one of the largest global multi-industry companies. A must-listen for aspiring leaders and innovators! He was invited by IIL to start operations in Brazil, and moved thereafter to the USA.