Balancing Operational Excellence with Innovation
Scrum.org
AUGUST 19, 2024
How many people struggle with juggling Business as usual (BAU) operations as well as delivering products to customers and well as investing in innovation? The push to deliver more features to users often means we take short cuts, take on tech debt and reduce time spent maintaining the system. Some organisations just create a BAU team and toss the work over the fence once development ends, others allocate a percentage of time , whilst others continually deprioritise the work for a short term gain
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