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Intermediary : Acting as an interface between management and the team and the process of disseminating domain knowledge. Customer Relationship Manager : Supporting stakeholders in their use of a product. This includes training, technicalsupport, and preparation for new releases. How to use these insights in practice.
They know their solutions are of local scope, but they lack the power or influence to drive a comprehensive solution. I was showing their developmentteams how to automate functional tests using Cucumber. During a workshop for one of the teams, I learned they did not write or maintain application code.
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