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Service Design: Process, Tools and Techniques

ProjectManager.com

This requires first understanding what service design is and how the process works. It’s a collaborative process that aims to improve and innovate service offerings by understanding customers’ needs, expectations and pain points and aligning them with the capabilities and goals of the organization providing the service.

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How Smart Managers Create an Innovation Culture

ProjectManager.com

Another popular word that gets tossed around often is innovation. In many cases, innovation is given the aura of the mythical and the inexplicable. But in my research, I’ve found that, like most things, innovation can be planned with software and encouraged with positive mindsets. What Is Innovation? What Is Culture?

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How to Manage a Cross-Functional Team: Tools and Strategies

ProjectManager.com

Usually, a cross-functional team is created to spark innovation, break bureaucratic boundaries and reduce production cycle times by granting a more collaborative environment. This creative approach can lead to innovation, which can be a substantial market advantage over the competition. What Is a Cross Functional Team?

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How to Make a Service Blueprint (Example & Template Included)

ProjectManager.com

Businesses need to plan and organize their resources to improve both the employees’ and customers’ experiences, a process called service design. A service blueprint is a mapping tool used in that process. It’s a flexible, focused look at an organization’s service processes that includes the customer’s perspective.

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Pilot Project: Meaning, Benefits and Example

ProjectManager.com

A pilot project is a small-scale, preliminary study or test run of a new concept, process, product or service before full-scale implementation. Whether used to test a new software system, launch new infrastructure or develop a new process before full adoption, it still requires project management software to reap all those benefits.

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What Is Cloud Storage, and How Are Innovative Companies Using It?

ProjectManager.com

Where it once implied daydreaming, now it is the realm of innovative businesses and forward-thinking leaders. While cloud storage has become a given for both personal and business use, before exploring how organizations are using the technology in innovative ways, it’s important to take an unbiased look at the service.

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7 Creativity hacks to try with your team

Rebel’s Guide to PM

Creativity is the cornerstone of innovation. Getting innovative solutions often means empowering your team to be more creative. The problems start if you don't go into a brainstorming session with the objective of being deliberately intentional about innovative thinking. That's stifling for your culture of innovation.

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