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What is IT Service Management?

The IIL Blog

LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. Service Integration and Management, aka SIAM, was developed in 2005. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.

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Basis of Estimating Software Development

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Software Sizing and Estimating: Mk II FPA , Charles Symons, John Wiley & Sons, 1991. Estimating Software Costs: Bringing Realism to Estimating , Second Edition, Capers Jones, 2007. Estimating Software-Intensive Systems: Projects, Products, and Processes , Richard Stutzke, Addison-Wesley, 2005. Prentice Hall, 2000.

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DDSTOP The Saga Continues

Herding Cats

1] "Systems Engineering Strategies for Uncertainty and Complexity," MITRE Corporation, Systems Engineering Guide. [2] 2] "A Guide to Deal with Uncertainties in Software Project Management," International Journal of Computer Science & Information Technology (IJCSIT), Vol. This solution is called Software Engineering.

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Software Estimating Resources

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Flint, School of Management, Working Paper Series, September 2005.”. Eva Regnier, DRMI Newsletter, Defense Resources Management Institute, Naval Postgraduate School, Issue 12, April 8, 2005. Software Development Effort Estimation using Fuzzy Bayesian Belief Network with COCOMO II,” B. Estimating Probable System Cost,” Stephen A.

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Estimating is a Learned Skill

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The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them ‒ Steve McConnell. Software quality measurement,” Magne Jørgensen, Advances in Engineering Software 30 (1999) 907–912.

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Risk Management Resources

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Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. Elsevier, 2005.

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A Compendium of Risk Management Resources

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Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. Elsevier, 2005.