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What is IT Service Management?

The IIL Blog

LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. Service Integration and Management, aka SIAM, was developed in 2005. As ITSM evolved, so did the ways of delivering Information Technology services.

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Estimating is a Learned Skill

Herding Cats

The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them ‒ Steve McConnell. Software quality measurement,” Magne Jørgensen, Advances in Engineering Software 30 (1999) 907–912.

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Thinking By Sprinting: What Cognitive Science Tells Us About Why Scrum Works

Scrum.org

Why our brain is not built for software engineering. Although our brain is a marvel of evolution, it has not evolved to excel at the kind of knowledge work (Davenport, 2005) that we actually do most of the time. 2005) Thinking for a living. Below are some of the limitations of our brains that we have to consider.

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Software Estimating Resources

Herding Cats

Flint, School of Management, Working Paper Series, September 2005.”. Eva Regnier, DRMI Newsletter, Defense Resources Management Institute, Naval Postgraduate School, Issue 12, April 8, 2005. Software Development Effort Estimation using Fuzzy Bayesian Belief Network with COCOMO II,” B. Estimating Probable System Cost,” Stephen A.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. Elsevier, 2005.

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A Compendium of Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Software Engineering Institute, January 1996. Elsevier, 2005.

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Basis of Estimating Software Development

Herding Cats

Software Sizing and Estimating: Mk II FPA , Charles Symons, John Wiley & Sons, 1991. Estimating Software Costs: Bringing Realism to Estimating , Second Edition, Capers Jones, 2007. Software Metrics: A Rigorous and Practical Approach, Thord Edition , Norma Fenton and James Bieman. Prentice Hall, 2000.